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Banking Complaints Surge in Hong Kong: HKMA’s Latest Insights
Banking Complaints Surge in Hong Kong: HKMA’s Latest Insights
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BTCCSquare news:
The Hong Kong Monetary Authority (HKMA) reports a 33% year-over-year increase in banking complaints for the first half of 2025, totaling 1,889 cases. Account operation grievances surged 54%, prompting regulatory calls for improved customer communication.
Authorized institutions must prioritize customer-centric product design, according to the 26th edition of HKMA's Complaints Watch. The semi-annual publication emphasizes strengthening complaint resolution frameworks to rebuild trust in traditional banking systems.
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